Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how Download-Device collects, uses, and safeguards your data in compliance with Malaysian privacy laws.
Information We Collect
Personal Information
Technical Data
We collect this information when you register for our financial analysis programs, participate in assessments, or interact with our educational platform. All data collection follows Malaysian Personal Data Protection Act 2010 (PDPA) guidelines.
How We Use Your Information
Educational Services
Your personal information helps us deliver personalized learning experiences. We track your progress through financial analysis modules, customize content based on your skill level, and provide targeted feedback on your development.
Communication Purposes
We use your contact information to send program updates, schedule notifications, and important announcements about our financial education services. You'll receive information about new courses, assessment deadlines, and platform improvements.
Important: We never sell your personal information to third parties. Your data is used exclusively for improving our educational services and maintaining our learning platform.
Your Privacy Rights
Under Malaysian privacy legislation, you have specific rights regarding your personal information. These rights ensure you maintain control over how your data is processed and stored.
Access and Correction
You can request a copy of all personal information we hold about you. If any details are incorrect or outdated, you have the right to request corrections. We'll update your information within 21 days of receiving a valid request.
Data Portability
You can request your learning progress data, assessment results, and profile information in a structured format. This allows you to transfer your educational records to other platforms if desired.
Deletion Requests
You may request deletion of your personal information at any time. We'll remove your data within 30 days, except where we're required to retain certain records for legal compliance purposes.
Data Security Measures
We implement comprehensive security protocols to protect your information from unauthorized access, alteration, or disclosure. Our security framework includes both technical and organizational measures.
Technical Safeguards
Organizational Policies
Our team members receive regular privacy training and sign confidentiality agreements. Access to personal information is limited to employees who need it for their specific job functions. We maintain detailed logs of all data access activities.
Data Retention and Deletion
We retain your educational records and progress data for seven years after program completion to support transcript requests and continuing education pathways.
Contact information for marketing purposes is retained for two years from your last interaction with our platform, unless you request earlier removal.
System logs and usage analytics are automatically deleted after 12 months to maintain platform performance while respecting your privacy.
Third-Party Services
Our educational platform integrates with carefully selected third-party services to enhance your learning experience. These partnerships are governed by strict data sharing agreements.
Educational Tools
We use specialized financial analysis software and assessment platforms that may process your learning data. These providers operate under similar privacy standards and are contractually bound to protect your information.
Communication Services
Email notifications and SMS alerts are handled through secure messaging services based in Malaysia. These providers only process data necessary for message delivery and don't retain your information for their own purposes.
International Data Transfers
While we primarily store data within Malaysia, some educational resources and cloud services may involve international transfers. Any cross-border data movement complies with Malaysian PDPA requirements.
We ensure adequate protection through contractual safeguards and only work with international partners who demonstrate equivalent privacy protections. You'll be notified if any significant changes occur to our data storage locations.
Cookies and Tracking
Our website uses cookies to improve your browsing experience and remember your learning preferences. Most cookies are essential for platform functionality, while others help us understand usage patterns.
Cookie Types
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect some platform features and your ability to access course materials.
Policy Updates
We review this privacy policy annually and update it as needed to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email and platform notifications.
Minor clarifications or administrative updates may be posted directly to this page. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you may request account deletion or contact us to discuss your concerns.
Privacy Contact Information
For privacy-related questions, data requests, or concerns about how we handle your information, please contact our privacy team through the following channels:
We respond to privacy inquiries within 14 days and will work with you to resolve any concerns about your personal information or our privacy practices.